Sussex Online Shopping Centre

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you.

Please read these terms and conditions carefully.

Sussex Technical Products Terms and Conditions

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these. This does not affect your statutory rights as a consumer.

Prices and Payment

Prices are shown in UK pounds sterling and will be billed in UK pounds sterling. If your credit card company operate in a different currency, your credit card company will convert payment from UK pounds sterling to your local currency at their current conversion rate. We currently only accept VISA, MasterCard, VISA Delta, Switch and Switch Solo. Processed using Paypal or Nochex payment service provider. (IMPORTANT NOTE: customers using Switch should supply a "Start/Issue Date" and an "Issue Number" for the card where applicable, as well as card number and expiry date.)

VAT Not applicable.

The purchaser is liable for any local state or country taxes, should these arise. According to our current information, these will not normally arise for deliveries to EU members and some other European countries.

Sussex Technical Products contact details

Sussex Technical Products is a company wholly owned by Graeme Blakemore. Our office address is Sussex Technical Products. 25 The Hydneye, Hampden Park, Eastbourne. East Sussex BN22 9BX. You can telephone us on 01323 508947 or 07773676260, (Open 9.00am - 5.30pm Mon - Fri). If you have any complaints about our service or any goods or services you purchase from us please contact us on sales@sussexonlineshopping.co.uk or telephone 07773676260 within 2 days of delivery of goods.

Purchasing from us

To purchase from us you must be over 18. Currently, we can only ship to limited countries (please check countries on checkout of web site). By submitting your order you are offering to buy the goods at prices and terms as stated, and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above. We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact Customer Care immediately. Please do this before we confirm your order. Prices are checked regularly however if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price. All goods are priced exclusive of VAT, unless otherwise stated. For out of stock items, delivery dates given are only estimates.

Delivery

We aim to deliver goods to you within the time indicated by us but we cannot give an exact delivery time or date. We also may deliver the goods in several consignments but will not charge any extra delivery for this. You will be informed by e-mail when your goods have been dispatched from our warehouse, should you have any problems ie * If you do not receive your goods within 7 days. * You have items missing or your goods are damaged from delivery. Please contact us immediately by telephone on 01323 508947 or 07773676260. If you do not contact us within 2 working days from date of receipt we will assume your goods have been delivered in perfect condition. We cannot entertain any claims for breakage or shortages if 2 working days have lapsed. If we have not dispatched the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you. Royal Mail Parcel Force will only hold your package for up to 5 days, if the package has not been successfully delivered within the time given the order will be returned back to us and classed as a failed delivery. If you order has been classed as a failed delivery, we can either re-send the order (at your cost) or a refund will be issued for the order and items restocked (a 15% handling fee will apply). We use an established Courier "Royal Mail Parcel Force", and also DHL where appropriate. Experience tells us that the cheapest transport is not the best.

For more information see

http://www.parcelforce.com/

http://www.dhl.co.uk

In the unlikely event of experiencing any issues: sales@sussexonlineshopping.co.uk

Damaged or defective goods

You should inspect the goods when you receive them for defects or damage. If you find any defects or damages you must inform us by telephone on 01323 508947 or 07773676260 as soon as possible. and we will arrange for your goods return to us or the manufacturer, warranty on all items is RTB (Return to Base) excluding items damaged in transit, (these will be replaced at no cost to you). If the goods are found to be damaged prior to delivery to you, or defective, we will repair or replace the goods or refund the price paid by you.

Business customers

Business customers can call us on 01323 508947 or 07773676260 ask for trade sales. If you are a business or if the goods are used wholly or in part for business purposes, we shall not be liable to you for any business loss including loss of profits (whether direct or indirect) business data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for fraud or for death or personal injury. For our performance time is not of the essence. Returns are subject to a 15% Handling fee. You will not export any goods purchased from us in contravention of United Kingdom export controls.

Other information you need to be aware of

A copy of these Terms and Conditions and your order may not be kept by us and so we advise you to print a copy of them for your information in the future. If you are a consumer you have the right, in addition to your other rights, to cancel the contract (other than products which have been unsealed by you) and receive a refund, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition, a 15% rehandling fee will be applied to all goods returned unless goods are faulty. You must inform us by telephone on 01323 508947 or 07773676260 of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your cost and we advise you to ensure the goods are adequately packaged and insured during any return journey (please ensure that you label your goods clearly with name, order number and/or RMA number. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost.

Returns All Returns must have an issued RMA number, accompanied by returns form (with all requested information clearly visible). The warranty on all items is RTB (Return to base) the item(s) must be sent back at your own cost (this is non-refundable). All consumables are not covered by any warranty if they have been used or subject to usage, and are non exchangeable or refundable. All hardware items are covered by a 30 day RTB warranty (unless stated otherwise). All items suspected to be damaged or faulty will be tested, if no fault can be found or unable to re-create the suspected fault, then the item will be return to you at your own cost, or a refund for the item will be issued and the item restocked (Please note a 15% handling fee applies). We will only send replacement goods upon receipt of returned items.

This is important. Please read carefully

Please note your right to cancel does not apply to goods that have been opened. You have the right to cancel this contract for no reason at all. However, we will only accept unwanted products for refund within 7 days of delivery, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition, a 15% handling fee will apply to all returned goods. If you wish to cancel this contract, please telephone our customer service within 7 working days on 01323 508947 or 07773676260 to confirm your wish to cancel and write to Contract cancellation, Sussex Technical Products. 25 The Hydneye, Hampden Park, Eastbourne. East Sussex BN22 9BX. or e-mail sales@sussexonlineshopping.co.uk

We shall refund the total amount of money paid by you for the goods, less any costs to collect the goods if required, within 30 days starting with the day on which we receive a notice of cancellation in writing from you. We would remind you that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the goods. You must return the goods to us at your cost to the relevant address below and we advise you to ensure the goods are adequately packaged and insured during the return journey. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost. Returns to: Please ensure that you clearly label all goods for return with your Name, RMA number and/or order number Our office address is Sussex Technical Products. 25 The Hydneye, Hampden Park, Eastbourne. East Sussex BN22 9BX. We advise you to print and keep safe a copy of these Terms and Conditions.

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